Sterling by Music Man - Frequently Asked Questions
Everything you need to know about our instruments, shipping, and service.
What is the difference between Sterling by Music Man and Ernie Ball Music Man?
Sterling by Music Man is the more accessible version of the legendary Ernie Ball Music Man instrument line. We offer iconic designs like the StingRay and Majesty, built with high-quality components and rigorous playability standards at a price point for every musician.
How do you ensure the quality of each instrument before shipping?
Every instrument undergoes a comprehensive multi-point inspection and professional setup at our California headquarters. We check the electronics, fretwork, and action to ensure your guitar is stage-ready right out of the box.
What is your return policy for guitars and basses?
We offer a 30-day return policy for all instruments purchased through our official store. The item must be in its original condition and packaging. Please note that a restocking fee may apply to items that show signs of use.
Do Sterling by Music Man instruments come with a warranty?
Yes, all new instruments are covered by a one-year limited warranty against defects in materials and workmanship. This warranty is valid for the original purchaser and ensures your investment is protected.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm, allowing you to pay for your instrument in monthly installments.
How long does shipping take and is it insured?
Orders typically ship within 2-3 business days. Domestic delivery usually takes 5-7 business days depending on your location. All instrument shipments are fully insured and require a signature upon delivery to ensure your gear arrives safely.